Course Description
Leading Excellence in Customer Service by TalentEx is a comprehensive training program that empowers leaders to deliver outstanding customer service. The course teaches how to build a customer-centric culture, communicate effectively, and manage customer interactions with empathy and professionalism. Participants will gain the leadership skills necessary to inspire and guide teams toward providing consistent and memorable customer experiences, ensuring organizational success.
Expected Outcomes for the Organization
- Stronger customer service leadership and team management.
- A customer-first culture that boosts satisfaction and loyalty.
- Enhanced communication skills to handle customer interactions effectively.
- Improved team performance through empathy-driven customer service.
- Creation of a consistent, high-quality customer experience across all touchpoints.
Course Details
- Duration: 3 Days
- Per-day Charge: Dh 1,800 per participant
- Discount Offer: A 15% discount for group or early bookings.
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