If a confirmed registration is cancelled less than five calendar days before the course start date, clients have the option to nominate a substitute participant for the same course, or a 20% cancellation fee will apply. The same fee is applicable in cases where participants do not show up for the course.

Refunds for course or registration cancellations will be processed within one calendar week using the same payment method initially used (cash, credit card, or transfer).

Invoicing:
Clients may request a quotation before registering for a scheduled course. Upon deciding to proceed, clients should submit a purchase order reflecting the agreed fees. For those preferring advance payment, Talentex can issue a proforma invoice upon registration.

Tax invoices are provided post-course completion and can be issued for individual or group participants.

Clients can request either electronic or hard copy invoices with the appropriate signatures and stamps. Invoices are issued in the agreed currency and, once issued, are not subject to changes or negotiation. Monthly statements listing all issued invoices will be sent to clients, and if no response is received within five working days, Talentex will assume the statement is accepted.