Course Description
This CENEX Redesign Customer Experience programme by TalentEx corporate training enables organisations to transform customer journeys using innovative CX methodologies. Participants will learn how to analyse touchpoints, redesign service processes, and deliver seamless, impactful experiences that enhance satisfaction, strengthen loyalty, and align customer experience with strategic business objectives.
Expected Outcomes for the Organisation
✔ Improved customer journey mapping and redesign capabilities
✔ Enhanced ability to identify and close service gaps
✔ Stronger customer-centric culture across teams
✔ Increased customer satisfaction and loyalty
✔ Better alignment between customer experience and business strategy
Course Details
- Duration: 4 Days (February 24–27, 2026)
- Per-Day Charge: AED 1,600 per participant
- Discount Offer: 15% discount for group and early bookings